SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress Website (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://mywardrobetoday.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Australian Dollar (AUD)
Bahamian Dollar (BSD)
Bahraini Dinar (BHD)
Bangladeshi Taka (BDT)
Brazilian Real (R$)
British Pound Sterling (£)
CNH (CNH)
Canadian Dollar (CA$)
Czech Republic Koruna (CZK)
Egyptian Pound (EGP)
Euro (€)
Fijian Dollar (FJD)
Hong Kong Dollar (HK$)
Hungarian Forint (HUF)
Icelandic Króna (ISK)
Indian Rupee (Rs.)
Indonesian Rupiah (IDR)
Iranian Rial (IRR)
Iraqi Dinar (IQD)
Israeli Shekel (ILS)
Jamaican Dollar (JMD)
Japanese Yen (¥)
Kuwaiti Dinar (KWD)
Lebanese Pound (LBP)
Macanese Pataca (MOP)
Malawian Kwacha (MWK)
Malaysian Ringgit (MYR)
Maldivian Rufiyaa (MVR)
Mauritian Rupee (MUR)
New Zealand Dollar (NZ$)
Qatari Riyals (QAR)
Romanian Leu (RON)
Russian Ruble (RUB)
Saudi Riyal (SAR)
Singapore Dollar (SGD)
South African Rands (ZAR)
South Korean Won (₩)
Sri Lankan Rupee (LKR)
Thai Baht (฿)
Turkish Lira (TRY)
US Dollar ($)
United Arab Emirates Dirham (AED)
Zimbabwean Dollar (2009) (ZWL)
Clas
Love it❤
The parcel came quickly, in 11 days. I got it at the post office. The stone is real. Of all the stones chose this, and the store put it exactly the same. Thank you for your concern! In the sun beautifully glows. Recommend!❤
Pretty! According to the description
пришли вовремя за 2 недели с лишним , были упакованы в пузырчатую пленку все отлично , но на кристалике есть немного царапен а так я довольна
Muy bonito! Buen tamaño...
Всё прекрасно! Полностью соответствует! Качество хорошее!
Кристалл пришёл быстро, за 2,5 недели до Москвы. Сам кристалл очень маленький, размером с большой палец, наверное. Внутри есть немного пузырьков, но это не страшно
Заказывала флюорит, опал, и розовый кварц. Флюорит не такой яркий как на картинке. он больше дымчастый, но отчетливо видны красивые переливы зеленого и фиолетового на солнце. Красивее всех опал. Доставка в Киев ок 3 недель. Общее впечатление великолепное. Весь товар понравился.Думала, что размер будет побольше.
All wonderful, arrived packed to perfection and in a short time. Definitely ricomprero again from this shop!
I bought 2 pendants, with fluorite and amazonite. And contacted the store, asked to take a photo of several pendants. From sent photos I chose 2 pendants I like. It was their seller who sent them to me. Thank him for his concern and attention. Pendants are beautiful, the stones are real. Fully correspond to the photo. I'm happy, I recommend the seller and his product!
Beautiful crystal. Colored. Thank you very much store!
thanks
Buen producto y buen vendedor. Hubo un problema en mi envio y me lo solucionaron enseguida. Muchas gracias!
When the order was made, there were suspicions that all the stones were dark in color, but, in case, wrote to the store to put the color on light. Yes, when the order arrived, it became clear that the stones in general are not very light, but this is until you carry them in a light place or devote to them with the same flashlight. The stone becomes transparent, light, pretty beautiful, so the seller kept his word. The girl immediately liked the pendant, she immediately gave Pictures. Inside the stone are visible patterns of different colors. We have this pink, green, purple and white. If you think about it. In my opinion, a pretty unusual thing, like, natural
Came with a broken tip opened a dispute, promised to return the money
Unfortunately, by the fault of the transport company, the goods returned to the store. The money was returned.
All is well. Goods are quality. The ear at the suspension is less than the fastening on the strap. I had to pick up another strap on the neck. I recommend, the suspension is original.
All right, cute and whole crystal.
Came to the Moscow region in 3 weeks, the stone is natural, very beautiful. Brighter than the picture.